Technical Support Engineer I (Onsite 2 days a week)

Bracknell, United Kingdom

Full Time

Entry Level

About the role:
As part of our continued growth, we’re looking for a Technical Support Engineer (TSE) to join our Professional Services team and support our MES‑M product line. In this customer‑facing, technically hands-on role, you’ll help deliver value for our customers and play a direct role in driving customer satisfaction, retention, and long-term success.
This is an excellent opportunity for early‑career professionals who enjoy solving real‑world problems, learning how complex systems work, and supporting customers through technical challenges.

Your responsibilities:

Support and maintain existing software and customer solutions – contributing to backlog reduction, timely issue response and resolution and ultimately customer satisfaction.
Provide first and second‑line support, assisting customers with incidents, bugs, configurations, integrations, and system behaviour issues
Escalates unresolved or complex issues to Tier 2 engineers in a timely manner.
Collaborates with Tier 2 engineers on more complicated issues.
Debug and analyse issues across the application, database, and integration layers.
Develop, test, and deploy interfaces to third party systems – enabling efficient and effective on boarding of new customers.
Analyse user requirements and assist in translating them into technical solutions.
Write and maintain code, scripts, or configuration updates to support customer needs.
Write and troubleshoot SQL queries to solve real customer problems.
Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion.
Supporting project implementations from initial customer training through to post implementation support phase.
Contribute to building or enhancing screens, dashboards, and user interfaces.
Help drive improvements on the department’s Measurable Objectives.

Experience and education:

Degree in Computer Science, Engineering, or related field (or equivalent practical experience)
Basic understanding of databases and ability to write SQL queries.
Strong analytical and problem‑solving skills.
Ability to debug and troubleshoot technical issues across components.
Ability to read, understand, and work within existing codebases.
0-2 years of relevant experience.

Preferred:

Hands‑on experience with a OOP language (C#, Java, Python, etc.).
Exposure to APIs, integrations, or distributed systems.
Exposure to customer‑facing environments.
Experience analysing logs and errors.
Ability to clearly document issues, steps to reproduce, and resolutions.

What we value:

Curiosity, continuous learning, and willingness to dive into unfamiliar technical areas.
Comfort working in ambiguity and solving open‑ended, real‑world problems.
Excellent interpersonal and communication skills, and a high level of emotional intelligence.
Proactive mindset and the ability to operate autonomously.
Security clearance will be required in the form of a BPSS check.

Why join us:

Competitive base salary. 
Generous PTO and flexible work arrangements. 
Professional development programs and career growth pathways. 
Strong culture of collaboration, recognition, and support.

Hiring process simplified:

Phone screen with HR Partner
1st Interview with Hiring Manager
2nd Technical/Cultural in-person interview
Offer

About Eyelit Technologies: 
Eyelit Technologies is a leading provider of integrated software solutions that optimize Manufacturing and Supply Chain productivity across industries such as semiconductor, automotive, medical device, electronics, and aerospace & defense. Its AI-powered suite of planning and execution solutions enables businesses to improve production processes, enhance asset utilization, and streamline scheduling. Eyelit Technologies empowers organizations to drive sustainable growth, reduce costs, improve delivery performance, and gain greater visibility and proactive management of key business processes.
We at Eyelit Technologies believe that great people make great organizations. We value our employees and provide a wide range of benefits.   
Eyelit Technologies is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out to [email protected].

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To ensure optimal team collaboration, we require a two-day in-office presence at our Bracknell office. Are you able to fulfill this requirement?* YesNo

To ensure you are eligible for this position, please confirm your willingness and eligibility to undergo a UK security clearance process. This is a standard requirement for this role.* YesNo

We are looking for candidates with experience in SQL and a good understanding of Object-Oriented Programming (OOP). Could you briefly tell us about your level of experience in these areas?*

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