Application Specialist II - East Coast

Application Specialist II

Who are we?
Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS) through our MES-E, MES-M and APS-O product portfolios. We deliver rapid, tangible improvements to manufacturing KPIs such as asset utilization, production efficiency, labor productivity, product quality, and on-time, in-full delivery. 

What are we looking for?
As an Application Specialist, you will play a crucial role in delivering and supporting successful projects using Eyelit Technologies’ suite of tools. You will be working with some of the world's most prestigious manufacturing companies both on and off site to drive improvement in their productivity. The primary goal is to drive success and deliver value on one customer with multiple sites across the globe.

What will you be doing?

• Configure Eyelit Technologies’ solutions to accurately model and integrate with customer environments.
• Engage with customers at all levels, from boardroom executives to shop-floor staff, to understand their requirements and determine optimal solutions.
• Oversee project implementations from initial customer training through to ongoing support, ensuring smooth transitions and successful outcomes.
• Conduct training sessions for users to ensure they are proficient in using Eyelit Technologies systems.
• Build and customize screens, dashboards, and user interfaces using Eyelit Technologies’ designer tools.
• Specify, develop, and test interfaces to integrate Eyelit Technologies with third-party systems.
• Perform testing of new releases and updates to ensure functionality and reliability.
• Test and commission the final system to confirm it meets all specified requirements and performance standards.
• Travel to customer sites with short notice (1-2 weeks) to provide on-site support and implementation services.
• Lead or participate in various assigned projects, ensuring alignment with customer objectives and project goals.
• Collaborate with customers post-implementation to ensure the system delivers long-term value and meets key performance areas.

• Working with the support team to ensure seamless transfer to ongoing support for the customer
• Input to the product roadmap – feedback of customer requirements / opportunities driving system development
• Working with development team to ensure new system functionalities required for a customer meet requirements in terms of specification, testing and delivery on time vs plan
• Potential to get involved in pre-sales scoping process
• Lead or participate in other assigned projects

• Bachelor's or advanced degree in a relevant field (Business, Computer Science, Engineering).
• Experience with Manufacturing Execution Systems (MES) or Manufacturing Operations Management (MOM) solutions.
• 3+ years' experience in manufacturing (manufacturing management or software solutions implementation within the manufacturing industry).
• 2+ years' experience in implementation consulting, project management, or a related field.
• Experience with SQL, Oracle, or PostgreSQL databases.
• Strong interest in IT and computer technology.
• Understanding of integration methods and APIs to connect the company's solutions with other systems, and ability to lead the selection of optimal solutions.
• Ability to build and maintain strong senior-level client relationships, understand their business needs, and provide effective solutions. Capable of leading long-term strategic technical discussions for future product opportunities.
• Proficiency in delivering presentations to clients, demonstrating product features and benefits.
• Ability to collaborate effectively with cross-functional teams, including Sales, Product Development, and Customer Support.

• Hands-on experience implementing and configuring Eyelit MES to support manufacturing operations.
• Previous experience in automating factory tools through various integration methods, enabling direct software-driven equipment control, real-time monitoring, and streamlined production processes.
• Understanding of shop-floor control systems.
• In-depth knowledge of manufacturing key drivers, challenges, and industry KPIs, enabling the guidance of best-practice use of the product to meet customer business priorities.
• Experience with HTML/CSS, JavaScript, Java, C#, or other .NET technologies.
• Experience supporting an enterprise software application.
• Certifications: Relevant certifications in project management, solution implementation, or industry-specific fields (e.g., PMP) are advantageous.

• Excellent written and verbal communication: Presents oneself clearly and articulately when speaking or writing, assuring that others fully comprehend the intended message; uses appropriate grammar tailored to the audience; writes compelling promotional texts
• Analytical and Critical Thinking: Reviews and manages data with strong attention to detail; combines facts with likely possibilities; articulates and resolves complex problems
• Quality Focused: A recognition of the value of doing things the right way; has a high sense of integrity and thoughtfulness in their actions
• Action Oriented: A bias for action, when they see a problem, they solve it using their technical savvy and internal resources
• Team Focused: Strong interpersonal skills, with a penchant for collaboration and cooperation
• Results Driven: Focused on delivering the right thing at the right time

• Learning and Development opportunities  
• Dynamic company culture 
• Supportive time away from work practices 
• Robust health insurance plan offerings 
• 401(k) with 100% employer match on your contributions, up to 4% of eligible pay each year.

If you require any accommodation, please email [email protected].

More about us:
Join us in our mission - to deliver and support with world-class customer service, easy-to-use, high-quality manufacturing management solutions that increase productivity and worker performance, and the bottom line for our customers. Please visit us at www.eyelit.com for additional information.  

Eyelit Technologies is committed to promoting a culture of diversity, equity, and inclusion. We believe all employees share the responsibility of upholding our commitment to our values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems.  

Eyelit Technologies is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out to [email protected].